Contact Us
Got a question about one of the sites we've reviewed, spotted something that needs updating, or want to flag a new casino for us to look at? This page explains how to reach Non Gamstop Casinos and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods.
When you write in, it helps to include:
- Which casino or page your message relates to, if applicable
- A clear description of the question, issue or suggestion
- Any screenshots or details that back up your point, where relevant
What we can help with
We cover a fairly narrow patch — non Gamstop casinos operating in the UK — so our replies work best when they stay within that lane. Typical enquiries we're able to answer include:
- Corrections or updates to information on a review, such as a changed welcome offer or a brand that's stopped operating
- Questions about how we compare and rate the sites listed on this site
- Suggestions for casinos not currently featured that you think we should assess
- General feedback on the site's content, layout or usefulness
What we can't do is intervene in disputes between a reader and a casino, process withdrawals, verify an account, or offer legal or financial advice. Those matters sit with the operator itself or, where relevant, its licensing body.
If you've had a problem with a casino
We're an independent comparison resource, not a customer service desk for any of the brands we list, so we can't resolve individual account issues, delayed payouts or bonus disputes directly. The right first step is always the casino's own support team, since they hold your account details and can act on them. If a dispute doesn't get resolved and the operator holds a licence, its regulator's complaints process is usually the next avenue — details are normally listed in the casino's own terms.
If you're contacting us because gambling has stopped feeling fun, or you want to put limits in place, our Responsible Gambling page has practical steps and support options, and explains how self-exclusion tools like GAMSTOP work alongside the sites covered here.
Feedback shapes what we publish
Reader feedback is one of the main ways we keep our reviews current. Welcome offers change, new brands like Betmica, Kikibet and Rivo launch or update their terms, and payment options move around — if you've noticed something on the site that no longer matches reality, telling us helps other readers avoid acting on outdated information.
You can also read more about who puts this site together and how we approach reviewing casinos not on the Gamstop scheme on our About Us page, and our full terms of use are set out in the Terms and Conditions.
Before you write in
A few quick checks can save time on both sides:
- If your question is about a specific offer's wagering requirements or expiry, check the casino's own terms first — these can change without notice and we link out to the operator wherever possible
- If you're asking about eligibility or age requirements, note that all gambling content on this site is intended for readers aged 18 and over
- If it's a general query about how non Gamstop casinos work versus UK-licensed sites, our main guide may already answer it
We'd rather take a little longer over a reply than send something generic, so bear with us if your message needs a bit of research on our end.